There are many ways to forward calls from your office phone. While this does not fit the technical definition of call forwarding, you still need a way to forward calls to a specific device for an employee. So when they get a call, they need the ability to answer it on the closest available device instead of having to run to the phone. The average office-goer may have a desktop at work, a laptop for travel, a desk phone with a business number, and a personal mobile device they use to answer business calls or some combination of the above. In recent years, organizations have realized the need for employees to have multiple devices. Instead of sending customers to voicemail, you can forward calls to another person who can help the customer. If one or more of your employees are on vacation or otherwise not in the office, call forwarding can help. They want to talk to anyone in the department who can help. Customers calling in are not looking to speak to a particular person. When customers call for sales or serviceĬall forwarding comes in handy with sales, customer service, or technical support groups. So how do you answer business calls when you can’t pick up the desk phone? The answer is call forwarding. You have salespeople and agents who are frequently on the road, you may have C-level executives who need to travel to multiple offices, and many other employees who telecommute either partially or fully.Įven in offices that require employees to come to work every day, the recent pandemic has forced most employees to work from home for a time. Very few offices follow the traditional model of everyone comes to work at 9, stays until 5, and then goes home. Whether or not you have a landline, most businesses have a need to set up call forwarding in certain situations: When staff are out of the office They might prefer the privacy and security of fixed lines or may even need one to comply with regulations. They might have an alarm system or other enterprise technologies that rely on landlines. Yet, quite a few companies maintain a landline for several reasons. One of the advantages of using a VoIP phone service is that you can get a business phone number without also buying a landline. In 2021, however, organizations are getting rid of landlines and using modern internet-based technology systems for their communication needs. There was a time when having a landline and the associated number was a requirement for any business. TECHNOLOGY & DIGITALIZATION | VoIP Services
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